Double Debit on My Account

After clearly stipulating my salary date was the 26th of each month, MFC debited my account the day before and caused the debit to bounce, costing me R110. I phoned the next day to ask them to change my debit order date, which the agent assisted me with, and the debit order came off successfully. A day later I see that they have debited my account twice on the same day, for the same amount but with different transaction descriptions, As it is the last day of the month, I'm panicking because I am now short for the rest of my debit orders due to go off today and tomorrow.

I called the call centre to rectify this egregious mistake and was told I have to wait until tomorrow to apply for the refund ANit would take 5-7 working days to be processed.

Where am I supposed to get the money for my debit orders? If they bounce, is Nedbank MFC going to refund me the unpaid bank charges for each of my debit orders that fails. You were very quick to double debit my account, but fixing it is going to cost me so much money?

I am disgusted, your agents' hands are tied as there is only so much they can do.

Refund me. Now.