CW
Craig W

1 reviews | Active since May 2012

27 Oct 2015, 19:35

Doing the Extra bit to Peeve off your Client

Mssrs MFC,<br> <br> Wow, the absolute run around from yourselves is impressive to say the least.<br> <br> So I log a ticket to cancel a telesales which was not really required within the 7 day cooling off period and yet 6 weeks later I'm still waiting for it to be cancelled.<br> <br> And behold you eventually get round to cancelling it but somehow you manage to refund a credit of 50% only? To phone and request an explanation or clarification appears to be past the realms of your call center, so lets push/pass the buck to Innovation Group.<br> <br> What a US bunch of individuals they must be as well, Letter received stating you required to give 30 days notice??<br> <br> Who ever finances through Ned Bank, DO NOT USE THEIR Add on products, the upfront sales is awesome, just no back bone support in resolving anything.<br> <br> Really need to compliment you on your total lack of interest in resolving this matter amicably.<br> <br> Regards<br> Anti any Value add from yourselves.<br>

0
Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply28 Oct 2015, 13:57
Official
Hello crawillza,

Dear crawillza

Kindly accept my apology for the poor service received.
I confirm the matter is being investigated and a specialist will be in contact with you to provide feedback.

Kind regards
Farzaana Bhikhoo

Client Value Management
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