Does not understand customer service

<p><span style="color: #000000; font-variant-ligatures: normal; orphans: 2; widows: 2; font-family: serif; font-size: medium;">Good day </span><br style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><br style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><span style="color: #000000; font-variant-ligatures: normal; orphans: 2; widows: 2; font-family: serif; font-size: medium;">I would like to enquire how much would it cost me to obtain the original papers of the vehicle to be couriered to my physical address as the vehicle was recovered and I would like to do the necessary from my end as its not driveable currently.</span><br style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><br style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><span style="color: #000000; font-variant-ligatures: normal; orphans: 2; widows: 2; font-family: serif; font-size: medium;">Car: Citroën C3 1.6 Sx </span><br style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><span style="color: #000000; font-variant-ligatures: normal; orphans: 2; widows: 2; font-family: serif; font-size: medium;">Registration Number: PSC080GP</span><br style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><br style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><span style="color: #000000; font-variant-ligatures: normal; orphans: 2; widows: 2; font-family: serif; font-size: medium;">ID: ********** 256081</span><br style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><br style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><span style="color: #000000; font-variant-ligatures: normal; orphans: 2; widows: 2; font-family: serif; font-size: medium;">Address: 15 Babiana Road, Riverlea Johannesburg 2093</span><br style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /><br style="color: #000000; font-family: sans-serif; font-size: 13.696px; font-variant-ligatures: normal; orphans: 2; widows: 2;" /></p> <p style="orphans: 2; widows: 2;"><span style="color: #000000; font-family: serif; font-size: medium;">Matter was escalated to Veronica Booi no response this is poor service!</span></p>