1 reviews | Active since Feb 2020
***** and Shady MFC Nedbank
Scary Experience with MFC. Our vehicle is financed by MFC Nedbank, we were only behind on payments for 2 months because we run a business and and hadnt received payment, we made arrangements to pay, my dad is the account holder, who was in hospital, I explained he was in hospital, they said I needed to send them an email with Power of Attorney which would take 24-48 hours to be approved, I could then phone on behalf of my dad to make payment arrangements. We eventually receive partial payment and paid MFC, on the very same day we get a ***** call from a man saying he's from Ram's Couriers delivering documents for us, they dont use the intercom, they hoot outside, then they enter with a vehicle that is not Rams, two men enter saying they're actually from MFC to serve legal documents. We then gave them proof of payment. This is the most unprofessional, ***** experience ever with a finance company. They lie and behave like ********* and then treat us like *********. We live in country where everyone is concerned about safety and nobody wants to open their gates for complete strangers who lie about who they really are. Why would MFC tell you it takes 24-48 hours for to approve Power of Attorney and then serve legal documents? I cant believe Nedbank is affliated with such a ***** company.
We acknowledge receipt of your complaint.
Thank you for receiving my call and allowing me the opportunity to address your complaint.
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Please accept our sincere apologies for the manner in which you may have been addressed and treated.
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Client Value Management
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We acknowledge receipt of your complaint.
Thank you for receiving my call and allowing me the opportunity to address your complaint.
Your complaint will be investigated and I will provide you with an outcome of the investigation.
Please accept our sincere apologies for the manner in which you may have been addressed and treated.
Kind Regards
Client Value Management
***
