Do not leave customers begging

I have contacted MFC with regards to the repayment of my vehicle. As it has been all over the news Mango Airline has been uncertain as to whether they are wanting to operate or not in which I am a customer service agent for them. With Mango being sea saw as it is I have asked MFC to assist me one more time with regards to my repayment and yet me supplying them with the proof they have to declined to assist.

I have been in contact with a very unprofessional representive of them by the name of Robin Geduld who continually sends me emails indicating that I have been declined and referring me to me a complaints center without even assisting.

No one ever wishes to be in this position likewise no one asked for COVID to come upon us. I did not ask for a whole amount payment relief but rather a reduced repayment.