Dissatisfied with the service

I want to to express my dissatisfaction and concern regarding the treatment I have received from MFC’s finance team. I have been a loyal client since 2017, consistently keeping my payments up to date until I was retrenched last year. Despite this setback, I have continued to make payments as best as I can, prioritizing my car payment above all other obligations. However, despite my efforts, I have been continually hounded by your finance team and have even received threats of repossession of my vehicle. This is extremely distressing, especially considering that I made a payment just last week. To date, I have paid over R400,000 and have less than R48,000 remaining on my vehicle loan. I have requested an arrangement to continue paying what I can afford, but I have been met with inflexibility and a lack of assistance. I have even reached out to the CEO’s office, yet my pleas have gone unanswered. I have also provided proof of my retrenchment, hoping for some understanding of my situation as a single parent during these difficult times. I am aware that there are many individuals who have not made any payments at all and yet are not pursued as aggressively as I have been. The lack of compassion and understanding displayed by MFC is deeply disappointing. The service I have received is not what I expected from a company I have supported for years. I urge MFC to consider my payment history and current situation, and to allow for a more flexible payment arrangement until I can resume full payments. I hope for a swift resolution to this matter and trust that MFC will demonstrate the understanding and support that loyal clients deserve.