Dissapointed Client

Why is motor finance so rude to client i am tryng to make arrangements with the bank due to payment that is going to be missed this month (April) and my request is being declined you ask to be put through consultant management you dealing with you hold for more than 30 minutes banks are easy to finance people who have potential in taking out loans but when the person is going through financial hiccup they not even willing to asssist after you have been a loyal client and have never even missed one payment.

i once heard on Radio that if you know you going through financial problems you can arrange with the bank but what does one do when you request for their assistance with proof that payment wont be done and ONLY FOR ONE MONTH and that is Declined what do you do.........................................