Disrespectful and Revolting Service

So my vehicle finance account is in arrears with a measly R2200 max. They called me, I made an arrangement to pay ofd the arrears over 3 months. Unfortunately when they debited, there was no funds. I made a deposit and emailed the proof of payment.

A guy called me and told me they handing me over to some department, I said no problem but I made the payment.

Few days later, I get a call to say that the arrangement is no longer in place and I need to make another arrangement. I said I will pay extra so that I can ensure that the 1 installment which is in arrears gets paid off accordingly.

Today I get a call from an arrogant lady telling me that the arrangement is no more blah blah.... I am still saying, I know I am in arrears and I will make payment. She goes on and on, so I tell her that I will never again use MFC for finance or even recommend it to anyone.

The ***** tells me not to sign up for things I cant afford... Really? A paying customer, the same customer that contributes to your salary thats what you tell them?

I wonder, if MFC can treat me who only owes R2200 in arrears. What about people who owe more than that? No wonder your agents always play the 'Repossession card' on us.

The service I received today was disgusting and unheard of. As an employee, the contract states that you must respect your brand. That girl did nothing of that sort.

Instead of addressing me politely and understanding that life happens to all of us. She glorified her sorry ass to tell me that I mustn't commit to things I cant afford. I swore at her and if she calls me again, I will still swear at her.

Just because I owe you money doesnt mean you must treat me like ****. I might be going through a rough patch but I am still a PAYING customer.

Teach your staff to treat customers with some respect!!!!

If I am acknowledging my debt and I am slowly trying to rectify it, why are you still harassing me like someone who isn't paying at all???