Dismal customer care and lack of Feedback

We have been in communication with Nedbank regarding vehicle finance by MFC since my mothers passing on 14 January 2015.<br> <br> She had life insurance to cover the vehicle included in her installment. We were advised by Nedbank that the account has been settled in Full and we needed to send documentation to receive log book. which we have emailed. However, we have now received a letter stating that an amount of R293.43 is owed and interest will be charged. The letter does not state what this money is for. The letter even threatens repossession and legal action and blacklisting. Who is going to be blacklisted as this is deceased estate?<br> <br> We have been sending the required documentation to the Rosy Joseph and claims department but no one responds. we get an auto reply only and nobody follows up. <br> <br> This is beyond dismal customer care and poor handling of deceased estate. The sender is Rosy Joseph and we request that she calls and explains herself, why has she not called or rep**** via email. We wish to have no further dealing with MFC and need this matter regarding this vehicle closed and have the log book sent to my father! As per all the emails that nobody responds to!