dishonesty lack of transparency unprofessionalism and disrespect

I have a car service plan which I took with innovation via MFC. I was told by the service centre that the innovation says my service plan expired at 75 000 km so I must pay from my pocket but I'm still paying my premium till today. I was never told about expiry dates when I took the plan I was told i was valid until the car is paid up. They are very rude on the phone they do not care about how I feel and the inconvenience they have caused. They could not answer my questions and hung up while still talking refused to give me their names. They are not to be trusted anyone with some sort of a contract with these two.....terminate before it costs you.