Disgusting Customer Service by MFC

Just had the most disgusting service of my life from MFC.

I overpaid my account on the 22nd of October 2021. I only have one account and I used the correct account and reference numbers. The funds have been sitting with them for nearly 2 months and no adjustments were made to may account repayments. I followed up on the 2nd of December 2021 and got the biggest shock of my life. I was informed that I had to call MFC and instruct them to credit my account with the funds. They have been waiting for my call for the past (nearly 2 months) to get the instruction, hence the funds are just floating unallocated. They have all my details and did not have the audacity to call me all this long. If I had not called, it means they were going to sit on the funds for the duration of my agreement (6 years). I found this to be irresponsible and highly negligent on a financial institution conversant with the aspect of the Time Value of Money. If I pay an account to the correct account number using the correct reference number, it is imp**** that the funds will be allocated as per the reference. This kind of customer exploitation is uncalled for.

I have since requested a refund and was asked to send the email with the proof of payment which I did the morning of the 1st of December 2021. I followed up on the second and was advised the email had not arrived (24 Hours later) yet the email address is correct. Hopefully my refund will be processed soon with interest.