Disgusting Customer Service

Three weeks ago I wrote out a report to complain about Mfc's BAD customer service and amazingly I got a response from some one at Mfc within two days.I was told in response that I would be contacted shortly but three weeks later and I'm still waiting.Since then no-one has contacted me or responded in any way or form yet I'm still receiving due amounts from them.Their service is so bad that I recommend anyone who is thinking of dealing with them,to rather go with an institution that might charge more.You'll probably get the best service possible for your money's worth.Never want to deal with them ever again.The minute they off my back,will be much of a relief for me...it's just stress and then some with them...