Disgusted with MFC and their customer services

MFC, where I have a car loan, added a comprehensive insurance policy to my vehicle in December without notifying me or making other arrangements. There was an increase of R 690.59 on my premium. It's unfortunate that I did not discover the increase until January 2023 because I did not expect such a sneaky transaction to take place without my knowledge. I contacted MFC and spoke to a consultant who confirmed that she could see that I am insured with Santam, so this tells me that MFC is ********* in their transactions. I was told to resend my insurance documents and all would be sorted out in the next 21 days, which included the cancellation of the policy and the refund of my money. In the interim, follow-ups were done, but I received no proper feedback. I am owed a refund for December 2022 and January 2023. Nothing was done, as I received notification that the same amount was deducted again in February 2023 after following up on false promises that this was being addressed. I have followed up again, and no one can assist me with customer care services. They transfer me to the insurance department, where no one picks up the phone. I cannot be sitting on the phone waiting for my money that was incorrectly deducted due to their incompetence and ********* processes. The fact that nobody is assisting me really aggravates me. It is simply unacceptable to gain access to another person's bank account and take money you feel you are entitled to. It's ******* to do that. Without my permission, nobody is permitted to do that. I'm actually disgusted with MFC because of their bad customer service and ********* business practices.