wM
wanique M

1 reviews | Active since Sept 2011

27 Nov 2019, 11:47

Disgusted with advertised arrangements

Called to advise that due to personal reasons i wont be able to pay this month's installment and wanted to arrange to repay same over the next 3 months on top of my monthly installment, as this is one of the options as stated on their website. Now they cant make arrangements because it is 3 days prior to my installment due date. I cant do anything about the fact that this is the time something happened which is causing me not to be able to pay my installment. Now if i skip, it will go to legal, then ill have to pay legal fees, and then ill make an arrangement with them anyways. This can be cut out, but then MFC wont make more money. Utterly disgusted.

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Replies (3)
Motor Finance Corporation
Motor Finance Corporation's reply27 Nov 2019, 12:09
Official
Good Day Mrs Erasmus
 
 We acknowledge receipt of your complaint.
 
 A complaints resolution specialist with contact you soon.
 
 We do apologise fro any inconvenience caused.
 
 Regards 

wM
wanique M's update28 Nov 2019, 20:27
Reviewer Update
Very happy with the immediate response and the attention given to the matter within a day. The consultant understood the situation and was very accommodating and understanding, and assisted me in a professional and understanding manner. Very happy with the assistance. Pitty it had to come to this website to post to get this realy great service. Thank you
Motor Finance Corporation
Motor Finance Corporation's reply02 Dec 2019, 13:42
Official
Dear wanique

Thank you for taking the time to compliment our staff member on her awesome customer services rendered.

Kind Regards
Client Value Management