Disgusted !!!!

I approached MFC to extend the warrantee plan on my vehicle, which was declined because I did not note all my expenses on the form. I do not have time to sit and complete forms all day!!!! Firstly you do an ITC check, check it on there, secondly my finance on my vehicle is now 2 years and not once I skipped a payment, payment always on time, My credit card with Nedbank I have for many years and I never skipped a payment. For R14 000 this is the way you treat your clients!!!!! This is disgusting . It is in the best interest of MFC that the warrantee gets extended as the vehicle BELONGS to MFC. Clearly to complicated to understand that concept