Disgraceful, **********,Disgusting Service.

To whom this may concern

I received an SMS this morning from MFC, it informed me that you will be debiting me on the 18th August. You also said if that is incorrect I need to call the following number : ***.

I called that number and I spoke to a woman, I told her multiple times that my salary is only being paid on the 20th and that you should not debit my account before my salary gets deposited and she insisted numerous times that you will not debit me before my salary gets paid. My salary has not been deposited yet and you have debited my account now due to that my account is in arrears of over R3600.

Due to that happening I’m going to be forced to pay failed debit order service fees as well as lose my money that I work so hard for. I told your *********** customer service advisor that they debited early months ago as well and I made it clear to her that my agreed salary date is the 20th and I do not get paid early. She did not give me the time of day and she kept treating me like I am ***********. She kept assuring me that you will not debit me before hand.

I demand that you repay me for the missed debit order fees that I am going to be forced to pay. You have clearly financial disadvantaged me and there’s no remorse shown from your advisor regarding the situation.

The advisors name is Christin and the reference she gave me was the following: 180823( which is the date of the call) as well as the time which was 08:26.

I demand that you escalate this advisor and that you handle this matter very seriously because this is not the first time you have debited my account before I get paid putting my account in a negative balance.