Disfgusting customer service!

We are in the process of doing a final payment, to subsequently pay off our vehicle on the 24th October 2018. Due to the fact that we are under debt review, we have requested that a paid up letter be issued to us, upon making the final payment. W have requested numerous people in the debt review department for MFC to acknowledge our requests, including the manager mr More. Numerous, upon numerous emails have been sent to this department, without a single courteous email reply back. Do remember that we are a customer of MFC, and although things were bad many, many years ago, we have been financially rehabilitated. Also we work for a very big company and sit on senior management, thus influencing the potential buying of fleet vehicles. Is this the way MFC want to portray services to the public out there, corporates included?