Disappointment service delivery

I have a terrible experience with a consultant (Christien Van Zyl) she contacted me regarding my account with arrears to which I made an agreement to make pay the outstanding over three months but I managed to pay everything last month. To which I assured that I would send her proof of payment but she clearly lacks customer centric as she doesn’t even reply to emails nor take calls. Therefore I feel that she needs training to be able to interactive with clients and not ignore customers.

VERY DISAPPOINTMENT IN HER CONDUCT AND LET A BAD TASTE IN MY MOUTH THAT I WOULD HAVE TO CALL AND MAIL WITH NO REPLY AND RETURNING MY CALLS.