Disappointing service, very unsatisfactory, doesn't qualify to be called customer care as there is no care whatsoever.

I am absolutely disappointed at the service at MFC or rather lack thereof. I have been calling numerous times to get my query sorted and daily I'm told a manager will call you back. Today I spent 18 minutes on the phone being transferred from pillar to post and guess what, still no assistance. I was then told a manager will call you back before 16:30 because that when they knock off, it's now 16:57, they have knocked off and I'm still not assisted. I have been waiting since Monday the 31st to speak to a manager/supervisor and it's either they are not there or cannot take the call or I get transferred and no one ever answers. And to add to the frustration I didn't even cause the mess I'm in, they did and when I ask why certain things were done or not done the answer is a resounding "I don't know". The call centre agents are also not given much to work with because each and everything needs authorisation by a team leader/manager, in today's digital world.