EM
Elsie M

1 reviews | Active since Jun 2015

01 May 2020, 10:55

Disappointing

So disappointed with how the company is managing the financial distress due to COVID19. My husband has been trying to call, there is never an answer, they don't respond to emails. And then we receive an sms informing us of ARREARS, like really :-). And then continue to say please make payment or call us (where?, how?) as you also mention that your experiencing high call volumes...

How will we pay if we are at home with no money coming in? Maybe you should honestly look into making calls to your clients before sending sms telling them about arrears.

0
Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply04 May 2020, 17:20
Official

Good Day Elsie
 
 We acknowledge receipt of your complaint.
 
 A complaints resolution specialist with contact you soon.
 
 We do apologise for any inconvenience caused.
 
 Regards

Esmeralda Bagley