Disappointed with the level of service I’ve received from MFC

I am frustrated and completely dissatisfied with the shocking lack of service from MFC.

I first contacted MFC on 10 March 2026 requesting urgent assistance after being retrenched (last working day: 27 February 2026). Since then, I have sent multiple follow-ups and even resent all required supporting documents on 1 April 2026, yet I have been completely ignored.

Not a single acknowledgement. Not a single response.

Despite clearly explaining my situation and formally requesting a 3-month payment holiday / cooling-off period, MFC has continued to debit my account without any engagement whatsoever. This is unacceptable and shows a complete disregard for customers facing genuine financial hardship.

Let me be clear:

My account is up to date.

I have acted in good faith and communicated proactively I am not refusing to pay, I requested temporary relief due to retrenchment

Instead of support, I am being met with silence and continued debits as if my situation does not matter.

This level of negligence and lack of customer care is disgraceful. If this matter is not addressed immediately, I will have no choice but to escalate this further through regulatory channels and seriously reconsider continuing my finance relationship with MFC.