Disappointed in MFC

I have been with MFC for many years and trade in a vehicle every few years. Being a MFC customer I thought they would try their best to keep me as a client but unfortunately not. Yes, we are all in a game to make money, but MFC would rather lose their customers than to retain them and keep them happy.

Very saddening that they would rather lose an entire deal than to give a little better rate and make no money at all out of me...