Disappointed, but not surprised.

I've been a customer of MFC for the past 5 years and had financed 3 vehicles through them. I've never missed a payment nor paid late, not even during the lock down and I didn't make use of their aid since I was part of the fortunate few that still had full income during the lock down period. Long story short, My paydate has changed and i was paid on debit order date but it hadn't cleared since payment was made from a different bank. Cleared the very next day though. I had a phone call every day since then to say that payment is late, sms's and emails telling me that I'm in arrears, I've been told that this will negatively affect my credit score, this all without the opportunity to explain what had transpired or any sort of grace period. Well, I did explain what happened but it didn't really make a difference. I was double debited on top of all of this and nobidy could explain why until two days after. Thank you, MFC, for proving just how much you value me as a loyal customer and for showing me exactly where I stand. I will definitely use this a tool in all future decision making. I'm disappointed, but not at all surprised.