MM
Monalisa M
1 reviews | Active since Oct 2021
13 Oct 2021, 16:39
Disappointed at the slow service to close off an account!
Very disappointed at the level of delay of closing off an account after a vehicle has been paid off by my insurance. Account was paid on the 28th of September 2021 and after several unanswered calls and emails and being told that my refund will be processed after 7 working days. The Closure Dept confirmed they only received the request today (after my call to the Legal Dept). I guess that wasn’t going to happen if I hadn’t called AGAIN! Now I have to wait another 2 weeks for my refund and for me to start looking for another vehicle. Very disappointed!!
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Motor Finance Corporation's replyOfficial
14 Oct 2021, 11:49Dear Monalisa M
We acknowledge receipt of your complaint.
Please be advised that Shaun Fillander will be in contact with you to have your complaint addressed.
Kind Regards
Client Value Management
***
We acknowledge receipt of your complaint.
Please be advised that Shaun Fillander will be in contact with you to have your complaint addressed.
Kind Regards
Client Value Management
***
Motor Finance Corporation's reply14 Oct 2021, 11:49
Official
Dear Monalisa M
We acknowledge receipt of your complaint.
Please be advised that Shaun Fillander will be in contact with you to have your complaint addressed.
Kind Regards
Client Value Management
***
We acknowledge receipt of your complaint.
Please be advised that Shaun Fillander will be in contact with you to have your complaint addressed.
Kind Regards
Client Value Management
***