deposited money but not refllecting

I have a credit card with nedbank which I pay now and then on the 17/03/2015 I went to the atm eastgate branch I deposited R1700 but as I was doing the transactions the atm asked me if I need more time then I clicked yes when I was done with the transaction the atm just showed an error saying please contact your nearest branch without giving me a slip but my money was gone so I went inside the branch and told the lady on the door and she said the atm has been doing that for the day then I was sent to queries I spoke to christine who logged a saswitch query and said it takes about 2-3days but today its the 26/03/2015 and when I called the branch christine told me they declined the 1st query how is that possible? This is my money is nedbank just taking my money just like that? We all need a bank which we can trust and now they said they will investigate how long will that take? And my account must be in errors? So I guess if my own bank takes me through so much for a simple query I would like to close my account this month end<br> <br> Regards.