Delaying my application

I am really annoyed by mfc responds time I did an online application for finance , it is approved and what not but haven't heard from them ever since I tried calling the 0860 number , but then I'm on hold for hours when they do answer they ask me who did I deal with when I say the name , I get put on hold for another hour ridiculous.

The dealer sent them the OTP A WEEK AGO AND UP UNTIL NOW me nor the dealer have heard anything from them I'm on the verge of cancelling with them and switching the application to wesbank .