1 reviews | Active since May 2017
Delayed Service
<p>i have been going from pillar to post between BMW Club Fountains Motors in Pretoria and Nedbank MFC warranty division regarding having my car fixed.</p> <p>BMW tells me they need to hear from MFC and MFC is not getting back to me regarding this issue. it is Friday the 19/05/2017 today and i called NEDBANK on Monday regarding this issue.</p> <p>i would like assistance urgently as i stated to them iam now without a vehicle for a week and seemingly i may be facing another week without one as they have not even picked up or told me where to drop off my vehicle.</p>
Dear Yonce2016
We acknowledge receipt of your complaint.
Please can you respond to the email correspondence forwarded to you.
Kind Regards
Sharyl Naicker
Client Value Management
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Dear Yonce2016
We acknowledge receipt of your complaint.
Please can you respond to the email correspondence forwarded to you.
Kind Regards
Sharyl Naicker
Client Value Management
***
Dear Yonce2016
Thank you for responding to the correspondence forwarded to you.
Your complaint will be attended to by our Vaps Team.
We will revert with feedback.
Kind Regards
Sharyl Naicker
Client Value Management
***
Dear Yonce2016
Thank you for responding to the correspondence forwarded to you.
Your complaint will be attended to by our Vaps Team.
We will revert with feedback.
Kind Regards
Sharyl Naicker
Client Value Management
***
hi There.
there still has been no progress regarding this matter and i have emailed you as well directly. please assist further. i really never expected such below standard service from and Industry Giant such as NEDBANK MFC.
hi There.
there still has been no progress regarding this matter and i have emailed you as well directly. please assist further. i really never expected such below standard service from and Industry Giant such as NEDBANK MFC.
Good Day Mr Ndlovu
Please note that the matter has been referred to our vaps department to assist.
We will come back to you as soon as they come back to us.
Louis Masilo
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Good Day Mr Ndlovu
Please note that the matter has been referred to our vaps department to assist.
We will come back to you as soon as they come back to us.
Louis Masilo
***
but why am i not being contacetd or updated accordingly?
a simple phone call will help put my mind at ease. do you undrstand how frustrating this entire experience is? do you understand that im using a taxi to get to work from pretoria to bryanston. do you understand that i have to leave my place at 5am and i get back at 8pm because no one from your organisation is addressing my situation. this vaps you keep telling me about is not good enough, i need more from you people honestly. PLEASE CALL ME AND GIVE ME A WAY FORWARD.
but why am i not being contacetd or updated accordingly?
a simple phone call will help put my mind at ease. do you undrstand how frustrating this entire experience is? do you understand that im using a taxi to get to work from pretoria to bryanston. do you understand that i have to leave my place at 5am and i get back at 8pm because no one from your organisation is addressing my situation. this vaps you keep telling me about is not good enough, i need more from you people honestly. PLEASE CALL ME AND GIVE ME A WAY FORWARD.
so its officially week three and i still have no word from your warranty division, i have had to make a plan and pay from my own pocket for the repairs because as stated in the message above this one that no one responded to either i work with my vehicle. with that said once again can i ask for someone to call me so we can discuss how you guys are going to reimburse me for this issue.
this is ridiculously PATHETIC customer service on your behalf. you need to educate us as your clients on the processes and procedures to be followed when in crisis but you guys are so busy focusing on your monthly sales and bottom lines that our well being is the least of your problems.
so its officially week three and i still have no word from your warranty division, i have had to make a plan and pay from my own pocket for the repairs because as stated in the message above this one that no one responded to either i work with my vehicle. with that said once again can i ask for someone to call me so we can discuss how you guys are going to reimburse me for this issue.
this is ridiculously PATHETIC customer service on your behalf. you need to educate us as your clients on the processes and procedures to be followed when in crisis but you guys are so busy focusing on your monthly sales and bottom lines that our well being is the least of your problems.