Delayed Refund

I requested & received Settlement quote on 20/07/2022. Fortunately I was able to settle on Saturday, 23/07/2022. Proof of payment was sent & refund requested to be paid into same premium account where collection was done. I got an acknowledgment email 25/07/22 and advised that refund request is with their refunds department and TAT is 7-10 working days. I called in on Friday, 29/07/2022 for a status update, I was told by consultant that ALL ( Refund & Natis document) is in progress. I was awestruck yesterday,03/08/2022 when I called in to follow up on refund and I was told that it HASNT been actioned and it will be escalated to team leader/supervisor and feedback/resolution will be given before end of business. Unfortunately for me, the feedback I got was ANOTHER acknowledgment email advising that refund request is with their refunds department and TAT is 7-10 working days. I'm writing this today with disappointment and very high expectations for an amicable solution and at least my refund before end of business of 2022/08/05.