Delayed Delivery of NATIS Documents and Transfer of Ownership

I am writing to formally express my dissatisfaction with the service I have received regarding the transfer of ownership and delivery of my NATIS documents.

On September 30, 2024, I settled my vehicle payment and paid for the transfer of ownership and delivery of the necessary documents to my home address. On October 2, 2024, I contacted MFC to verify receipt of my payment and was assured that my NATIS documents would be delivered within 10 working days.

However, on October 12, 2024, upon contacting MFC again, I was informed that no request had been made to the security department to dispatch my NATIS documents. I was then told that the documents would be delivered by October 22, 2024. On October 21, 2024, I received an email stating that MFC could not process the transfer of ownership due to a mark on my name and that I would need to resolve this issue at the traffic department myself.

Despite my request for the NATIS documents to be delivered so I could address the issue, I was informed that I would need to wait an additional 10 working days. When I expressed my frustration, my call was disconnected. After multiple attempts, I spoke with a consultant named Tshepo, who promised that my documents would be delivered the next day, October 23, 2024.

This morning, I contacted MFC again and was told that the security department had not yet dispatched my documents and that there was no guarantee of when they would be delivered. This level of service is unacceptable and has caused significant inconvenience.