BS
Baks S
1 reviews | Active since May 2015
28 Feb 2020, 11:05
Defamation of character
I got a snotty SMS from MFC collections department accusing me of not honouring my debit order. In the meantime no debit order went through my account. When i contacted their call centre, the agent was honest enough to admit that it there was a technical error on their debit order system. So , if i had not challenged MFC, i would have ended up with a bad credit record because of someone's incompetence. This is effectively defamation of character, nevermind the stress and harassment.
Helpful (0)
Replies (3)0
Replies (3)
Motor Finance Corporation's replyOfficial
28 Feb 2020, 18:04Dear Obakeng
We acknowledge receipt of your complaint.
Your complaint will be assigned to a service resolution specialist, investigated and feedback will be furnished thereof.
Kind Regards
Client Value Management
***
We acknowledge receipt of your complaint.
Your complaint will be assigned to a service resolution specialist, investigated and feedback will be furnished thereof.
Kind Regards
Client Value Management
***
Motor Finance Corporation's reply28 Feb 2020, 18:04
Official
Dear Obakeng
We acknowledge receipt of your complaint.
Your complaint will be assigned to a service resolution specialist, investigated and feedback will be furnished thereof.
Kind Regards
Client Value Management
***
We acknowledge receipt of your complaint.
Your complaint will be assigned to a service resolution specialist, investigated and feedback will be furnished thereof.
Kind Regards
Client Value Management
***
BS
Baks S's updateReviewer Update
29 Feb 2020, 12:57To add more insult, Nedbank organization sends me a threatening letter at 05h00 this morning. There was no update whatsoever to the status with regards to their incompetencies. I have responded to the email. In addition, I have made 2x calls to the relevant contact centre and both calls were dropped at some point, with no one calling me back.If I receive any more threats, I am escalating the issue to my legal representative.
BS
Baks S's update29 Feb 2020, 12:57
Reviewer Update
To add more insult, Nedbank organization sends me a threatening letter at 05h00 this morning. There was no update whatsoever to the status with regards to their incompetencies. I have responded to the email. In addition, I have made 2x calls to the relevant contact centre and both calls were dropped at some point, with no one calling me back.If I receive any more threats, I am escalating the issue to my legal representative.
Motor Finance Corporation's replyOfficial
02 Mar 2020, 19:02Dear Obakeng
Your response posted on Hello Peter has been duly noted.
Your matter will be escalated and we will revert with feedback.
Kind Regards
Client Value Management
***
Your response posted on Hello Peter has been duly noted.
Your matter will be escalated and we will revert with feedback.
Kind Regards
Client Value Management
***
Motor Finance Corporation's reply02 Mar 2020, 19:02
Official
Dear Obakeng
Your response posted on Hello Peter has been duly noted.
Your matter will be escalated and we will revert with feedback.
Kind Regards
Client Value Management
***
Your response posted on Hello Peter has been duly noted.
Your matter will be escalated and we will revert with feedback.
Kind Regards
Client Value Management
***