Deeply Dissatisfied with MFC – Miscommunication, Harassment, and False Arrears

I am writing this to express my absolute frustration, anger, and dissatisfaction with MFC regarding the handling of my vehicle finance account.

Throughout this week, I have been harassed with repeated calls from MFC agents about an issue I believed had been resolved. I was told that an agent claimed I made an agreement to pay my instalment twice in one month, and that this resulted in arrears on my account. I was never made aware of such an agreement, and I certainly did not agree to any such arrangement.

After multiple frustrating calls and being transferred between agents, I was finally told that the arrears had been cleared, and the matter was resolved. Only to receive a letter today, completely out of the blue, demanding payment toward arrears within ten days, arrears I know nothing about!

This inconsistency, poor communication, and sheer lack of accountability from MFC is appalling. I have lost time, energy, and peace of mind trying to resolve something that should never have occurred in the first place. I have done my part in keeping up with my payments and in maintaining communication, but MFC continues to fail in theirs.

I strongly discourage anyone from taking vehicle finance with MFC. Their inefficiency, contradictory information, and poor customer service are simply not worth the stress.

Sort out your internal systems and stop pushing false arrears onto customers!