Debt restructuring/Contract extension

am currently in arrears for two months due to financial difficulties and the breakdown of my vehicle. Initially, I was one month in arrears and intended to settle it last month. However, while traveling to Limpopo, my vehicle broke down, and I also had to fund the unveiling ceremony for my late mother and purchase a tombstone, as I am the sole breadwinner in my family. These obligations, together with the fact that my vehicle is still not repaired, have further strained my financial situation. In light of these circumstances, I submitted a request for debt restructuring. I received an email confirming that my request had been allocated to a representative who would revert to me. However, I have since not received any substantive feedback, except for repeated emails notifying me that I am in arrears. I attempted to call the assigned representative without success and even sent a follow‑up email requesting that they contact me, but I have not received any response. I therefore kindly request that my contract be extended by three months to accommodate the arrears and enable me to repair my vehicle.