1 reviews | Active since Mar 2016
Debit order MFC Car payment
<p>So we did buy a new car for my wife in 2016 last year December my finance bank is MFC. When we did the contract with the company were we did buy the car from they did made a mistake with the debit order.</p> <p> </p> <p>So they did phone MFC to change the date were they did do so but they made it on the 23 Jan 2017.My wife then phone MFC to tell them we only get paid on the 25 and not the 23 so can we do the payment o the 25 if that’s ok.</p> <p> </p> <p>So the lady from MFC said yes we can do so there is no problem.</p> <p>On the 25 Jan 2017 a guy phone me from MFC to ask me if I can do a payment for the Car I then said yes ill do the payment ones my salary is paid in.</p> <p>26 Jan 2017 I did the payment the morning. So I did send the guy a email to tell him I did do so. The next morning I got a sms to say a debit order went off on my account.MFC did do a debit as well the same day when I did EFT.</p> <p> </p> <p>I did phone the guy from MFC to ask him why? he then told me I need to go to the bank and reveres it. Went to the bank to reverse the payment and nedbank said they can’t only MFC can do that .So I phone MFC from nedbank and the lady then told me she don’t know why the man told me to do a eft because it is showing its gone do a debit on the 26 Jan 2017.</p> <p> </p> <p>I then did send the guy from MFC a email to tell him I want the cash to be back in my account today. He then told me it’s gone take 10 working days to get my money back.</p> <p> </p> <p>so I’m in the - by my bank (Nedbank ) who can’t help me. all my debit orders witch need to go off will not go through because of a guy that can’t see on the system its gone do a debit order</p> <p>I will send the bill to mfc to pay my late payment and they will fix this!!</p> <p> </p>
Good day Mr Swanepoel
I apologise for the manner in which your request may have been handled and the inconvenience caused.
The matter will be investigated and we will provide your with the most amicable resolution.
Kind Regards
Sharyl Naicker
Client Value Management
***
Good day Mr Swanepoel
I apologise for the manner in which your request may have been handled and the inconvenience caused.
The matter will be investigated and we will provide your with the most amicable resolution.
Kind Regards
Sharyl Naicker
Client Value Management
***
