DEAD IN THE WATER

My debit order went off at the end of last month. This week I get an sms saying I owe 400 and something. I checked online transaction history and I was charged 400 and something for storage costs. WHAT???!!!!!!! My car is at my house. My account was paid via debit order that YOU load. When I phone, my calls get dropped, when I email I get no reply. MFC *****ed up my account and now I cannot get it fixed!!!!!!! Ombudsman, here I come.