LJ
Lauren J

1 reviews | Active since Feb 2019

25 Feb 2019, 15:04

**************** from a so called reputable bank

In 2017 I was contacted by MFC for additional cover which would have been added onto my monthly installments, the person who contacted me advised it is extra cover for the next 2 years which covers services and repairs underwritten by Innovations Group. Nearing the end of my 2 years I just contacted the call centre and was advised that the service expired as I've reached as I've reached a certain km amount - which is not a problem. However I was told that I will continue paying for this additional cover until my last installment on my vehicle cover which is an additional three years. How fair is it to pay for a policy that covers services if I cannot use it but I need to continue paying for it. Those terms were never explained to me otherwise I would never have taken it. I wish to have that cover cancelled with immediate effect! I simply refuse to pay for a policy which I will never be able to use.

0
Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply25 Feb 2019, 15:24
Official
Dear Lauren Jacobs

We acknowledge receipt of your complaint.

We confirm that MFC has already received your complaint.

Your complaint will be investigated and feedback with be provided to you.

Kind Regards
Sharyl Naicker
Client Value Management
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