CUSTOMER HARASSMENT AND RUDENESS

DUE TO COVID, MY ACCOUNT IS 2 MONTHS IN ARREARS, MFC DID NOT CALL ME , INSTEAD THEY SEND ME SMS AND HANDED OVER THE ACCOUNT TO THE THIRD PARTY. WHEN I CALL A LADY NAMED GUGULETHU IS SO RUDE AND UNPROFESSIONAL. THIS IS VERY HARASSING AND UNCOMFORTABLE, WHY CANT THEY CALL AND HAVE A DESCENT CONVERSATION WITH CUSTOMERS.