Customer experience

The experience I had with MFC was the worst, I had car finance with them insurance paid however I had a shortfall. I have been calling MFC from last trying to get someone who is going to advise how much I owe and where I can make the payment. The service I received from their representatives was horrible, I was told someone will call me ( the person handling my case) no one called me. I called again and was transferred to the wrong departments. When I called this week I was told that no one has sent through my enquiry hence no one has called, *********** advisors. I was given a different name from the name I got last week (the person who is handling my case). I had to insist to stay on the line until someone assist, the representative I spoke to today was insensitive and condescending, their service is bad, really bad their reps need serious training on how to treat customers and action whatever needs to be actioned as promised. I had the worst experience!