****pest Service Ever

Firstly I enquired about a claim through my scratch and dent policy, sent through the emailed template, which I have proof of and still have not heard a thing(1 month later), tried to call several times, no answer on your end. I needed the extension of my Motor Plan and Warranty to be financed by my bank, firstly no one knows if it can, the ones that give me advise, tell me that it can only be done within 1 year of a new car being purchased ummm no new car needs an extension on a warranty after 1 year???? My warranty is about to expire, could someone call me and tell me if my Jeep warranty could be extended or if I have to go with this, obviously useless, Innovation Group products, there is huge outliers in cover for the same cost. I need this finalized and made provision, months in advance, but through service failures on your end, I am about to have my motor plan expire without anything else in place.