COVID Struggles

We have all struggled during this time of COVID, my husband has no job due to COVID and i was receiving TERS only. I literally begged MFC to please help us as we could not afford this months installment as we HAVE NO MONEY! I emailed them and in return they sent me an sms asking me to call them. Like what part of I HAVE NO MONEY dont they understand. I emailed them 3 times telling them that if they deducted the money from my account this month then they would be taking food off the table for my children. GUESS WHAT! They deducted the amount simply because they just DONT care and couldnt even be bothered to call me back as their customer and they ask for ratings???. I hope you feel good about what you have done MFC because this month for us is going to be a TERRIBLE struggle, not that you CARE at all! Thats the thanks you get for choosing them! DONT USE THEM!