covid 19 or not MFC dont care

I all.

I app**** for the covid-19 relief from MFC for my vehicle as my salary was deducted and was unable to make commission during lock down. i sent the email to *** like instructed from the call center agent and with a letter from my employer stating the deduction in my salary as well as making sure my account is up today which it was, i received absolutely no response from MFC, i then sent the email again a couple days after and still received no response. i then lay a complaint bat MFC and they say that theres nothing they can do because the debit order has gone off already.

i have previously requested on more than one occasion that i receive my call recording from them and it has ALWAYS gone ignored, this is not the first time MFC have given me such revolting service.

MFC are you going to pay for my familys food this month? are you going to pay for my doctors appointment next week?