Covid-19 crisis, just no support

So I receive an sms for relief 21st April for installment freeze for 3 months, I reply yes, I sent emails and made phonecalls with no help. 25th April debit order goes off, I drop an angry email and previously posted on hellopeter. You phone me same day, promise an amendum but haven't received anything. FNB does no reversal of debit orders during this period. Please call me urgently to sort this out. Your call center keeps saying invalid extension.