Costumer Care Promises

14 days ago the promises and phoning started.

The old vehicle was settled (but debit order went of ) and all the relevant documents was forwarded on the same day as per request from costumer care. Since then I've spoken to 4 different agents that promised me that it would be sorted out and that my debit order would be refunded. All my requests was apparently escalated ...escalated to what and whom ??? Because nothing gets done. The last agent even admitted that all was supposed to be sorted out last week. This is poor services !!!