Continued failure to respond

For the past two weeks my husband has been trying to obtain a final statement from MFC for a vehicle he owned that was financed through MFC. Every time he phones he is assured that the statement will be e-mailed. We have phoned three times now, however still no response.<br> We have even lodged a complaint on the company website and although it is indicated that someone would contact you after a day, it has now been three days and still no response.<br> We find the service pathetic. This is one of the reasons we are not financing vehicles through you anymore, because there is no service. Is anyone home at MFC?