1 reviews | Active since Dec 2014
Consultant put the phone down in my ear
Good Morning<br> <br> I purchased a car from Hyundai Heidelberg and their F&I messed up my contract and so many things that they discussed with me was not as agreed<br> <br> One of the Biggest problems was:<br> - Unasked Extras that was added<br> - Premium x was said I am going to pay and then it was actually a premium of Y (R400 more)<br> - Payment dates was messed up so much<br> <br> Now MFC phoned me and said that they are holding me Liable for my 1st car that the Dealership DID NOT settle in time that is why there is still a premium outstanding<br> <br> I tried to explain to the lady that they said to me that I will only pay my 1st Premium on 1 December 2015, but then in November there was 2 Premiums collected (The New and Old Car).<br> <br> She said to me that it was the terms of the Settlement Letter. Something they never discussed with me AGAIN.....<br> <br> I said to her that I feel that they should be hold liable for this and not me, if they can prove that I was fully aware of this and agreed to that then I am guilty but I advised her she must request the phone calls and listen to them<br> <br> So I had to correct my payment dates myself and she just kept on asking \so I am not going to pay"and as soon as I said no she put the phone down"""
Dear lucinda.eng
I apologise for the poor service received and dissatisfaction caused.
I confirm we will investigate with regard to the debit orders processed.
The extras added on will be addressed separately.
A specialist will be in contact with you to assist.
Kind regards
Farzaana Bhikhoo
Client Value Management
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Dear lucinda.eng
I apologise for the poor service received and dissatisfaction caused.
I confirm we will investigate with regard to the debit orders processed.
The extras added on will be addressed separately.
A specialist will be in contact with you to assist.
Kind regards
Farzaana Bhikhoo
Client Value Management
***
