Compliant regarding car installment payments and repossession of car

<p>Good Day</p> <p> </p> <p>1. Mr Henry would like to request your assistance in resolving the underneath matter.</p> <p> </p> <p>2. This matter relates to the payment of the car instalments for Mr C M Henry which is financed by MFC a division of Nedbank.</p> <p> </p> <p>3. A payment for the car was made on 14 May 2016 at Nedbank Quagga Mall.</p> <p> </p> <p>4. Mr Henry was not informed after May 2016 that the payment was not received or made.</p> <p> </p> <p>5. Only now on 14 February 2017 Mr Henry was informed that the payment was not received and that the account was now in arrears and that further action will be taken should the account fail to be brought up to date.</p> <p> </p> <p>6. As indicated above there was a payment made at Nedbank Quagga Mall on 14\05\2016.</p> <p> </p> <p>7. However the account number that was used was incorrect. This number was punched in by the teller incorrectly.</p> <p> </p> <p>8. The error which was made by Nedbank is that he/she did not include the number 3 in the account number.</p> <p> </p> <p>9. The incorrect account number which was punched in was: ********** 22.</p> <p> </p> <p>10. The correct account number is ********** 022. The number 3 was excluded.</p> <p> </p> <p>11. Therefore the payment was made for May 2016.</p> <p> </p> <p>12. During May 2016 Mr Henry went to the Centurion Mall Nedbank Branch and the Branch Manager Lizelt Williams informed him that this money is laying in the expence account and it will be transferred into the correct account. Ms Williams also provided the following number ********** on which she could be contacted.</p> <p> </p> <p>13. However it appears that this rectification was never done.</p> <p> </p> <p>14. Mr Henry therefore requires Nedbank and MFC to correct this error which was made by them and to transfer the money into the correct account.</p> <p> </p> <p>15. Mr Henry further requires that the interest which has now accrued be written off, as the account was paid on time and it was therefore never in arrears in order for arrears to have accrued.</p> <p> </p> <p>16. Mr Henry also request that MFC provides him with a detailed statement of car payments on a monthly basis, as he has not been receiving any statements and has requested for a statements previously.</p> <p> </p> <p>17. Mr Henry is therefore now further threatened that the car will be repossessed if the payment of R4650 is not made, but yet a payment was made on 14 May 2016.</p> <p> </p> <p>18. Mr Henry is not satisfied with the treatment that he has received in respect of this matter.</p> <p> </p> <p>19. Please find a copy of prove of payment.</p> <p> </p> <p>20. It is therefore hoped that you will be able to assist in resolving this matter.</p> <p> </p> <p> </p>