Complaint Regarding Vehicle Loan

I am writing to formally express my complaint regarding the recent actions taken by MFC Nedbank concerning my vehicle loan.

I had a discussion with a MFC representative, Mr. Rodrick Kennedy, regarding my vehicle arrears. During this conversation, I was assured that as long as I brought my instalments up to date, my account would remain in good standing. I have consistently and diligently made payments for the past seven months, with no outstanding arrears.

However, to my dismay, I was recently notified that MFC Nedbank issued a warrant for the repossession of my vehicle, despite my compliance with our agreement. When I attempted to call management for clarification, I spoke to Ms Martha Baartman and was told that I would need to settle the vehicle in full if I wanted to keep it. This demand is not only unjust but also causes significant inconvenience and distress. I believe I have fulfilled all obligations

I hope that this complaint serves as a warning to other customers, highlighting the need for MFC Nedbank to handle such matters more appropriately.