EK
Elsa K

1 reviews | Active since Jul 2014

29 Jan 2015, 20:25

Communication problem

I am under debt review. My debt consultants arranged everything with my creditors. I paid my dues diligently, but in 2013 my husband lost his job and I arranged not to make a payment in December 2013. I didn't get any feedback from MFC and was under the impression that everything was ok. I got a few calls in 2014, but due to the nature of my job, I could not answer my phone in the mornings. When I called back, nobody knew who was looking for me or the phone just rang and rang. Now my account has been handed over to Bankcol International and if I do not pay the outstanding amount, my vehicle would be repossessed. Apparently MFC has terminated my being under debt review without informing me. A certain Anemarie Kruger from Bankcol was very arrogant and treated me like a ******** on the phone. She did not even listen to my explanation but just kept on talking. I tried again to call Mr Seduke to no avail as his phone keeps on ringing.. I hope I can sell my car ASAP as I want nothing to do with MFC ever again.

0
Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply30 Jan 2015, 09:15
Official
Hello ElsaKleynhans,

Dear ElsaKleynhans

I apologise for the unsatisfactory service recieved and dissatisfaction caused.
I confirm the matter will be investigated and one of our service resolution specialists will be in contact with you to provide feedback with regard to the concerns raised.

Kind regards
Farzaana Bhikhoo

Client Value Management
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