Collection not consistent with Website

I followed the process, and I brought you a buyer.<br> <br> Go to three different MFC-accredited dealers and get three unique quotes for your vehicle.<br> Call us on ***and ask for further assistance.<br> You may have a shortfall to pay after the sale<br> <br> Now I'm told I cant do this. So I am not allowed to sell and take responsibility for my shortfall? I must rather keep the vehicle and have it repossessed and have a bad credit record?<br> <br> This makes no sense. I have a cash buyer and I am willing to pay the shortfall monthly. Please help me. <br> <br> Also, I've called the call centre 6 times, I can't get hold of anyone. It keeps sending me to voicemail.