Collection fee cons

I paid R15300 in May 2017 on my arrears amount owed to you. This amount was inclusive of collection costs as per your detailed statements calculation. In June 2017 you debited collection fee again even though the account was not in arrears. I am harassed by your staff on a daily basis to pay the collection fee which I feel I should not do because I already paid the collection fee in May 2017' I contacted Marlene Kloka on numerous occasions at your collections. She is rude, unwilling to listen, an embarrassment to your company. She put the phone down in my and my fiance's ears 3 times. Her services are very, very poor.

Please reverse the collection fee and update your system cause I need not another harassment call from your call centre.

Thank you