SD
Spider D

1 reviews | Active since Jul 2011

03 Jun 2015, 08:19

Clients not important

I went to Nedbank for vehicle finance given my past experience with them that resulted in me moving my account over to them - was referred to their MFC division. The order-to-purchase was in hand and I wanted to give my banking group a chance to beat their competitor's rate provided from the dealer application so I could enjoy the service experienced in the past.<br> <br> MFC's response was pathetic where my query was probably not even read and basically told to apply through the dealer (which was already done) and take what I get.<br> <br> In banking terms, your competitor will now be getting \new money"which will come out of my Nedbank account so the group loses on both sides."""

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Replies (1)
Motor Finance Corporation
Motor Finance Corporation's reply03 Jun 2015, 11:02
Official
Hello Spidraque,

Dear Spidraque

I apologise for the poor service recieved and dissatisfaction caused.
We value you as a client and appreciate that you prefer Nedbank as your financial institution of choice.

I confirm a service resolution specialist will be in contact with you to provide feedback.

Kind regards
Farzaana Bhikhoo

Client Value Management
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